All Complaints regarding our service must be made by completing the form on the ‘Contact’ page of the main tenminutewill.co.uk website.
Your complaint must include the word `Complaint` in the Subject field and the Message field must contain details of the date and time of your purchase and if possible the Stripe transaction ID for your payment as this latter piece of information will allow us to identify the details of your purchase more quickly.
We will acknowledge receipt of your complaint within 7 working days.
We will then fully respond to your complaint within 14 working days.
If we uphold your complaint, we will - if possible - correct the error in your Legal documentation. We will also process of a full refund to credit/debit card used to make the original purchase.
If we do not uphold your complaint, we will give you detailed reasons. If you disagree, you should then contact us again using the method outlined above with your reasons.
If you are still not satisfied with our response, then you have the right to refer your complaint to the Society of Willwriters.
(Note: Although advisable, you do not have to pursue complaints through the procedures laid out above and you may pursue other options, such as independent arbitration or court action, at any time)